Start Submission Become a Reviewer

Reading: An Evaluation of Learners’ Perceptions of Student Support Services (SSS) in the Faculty of H...

Download

A- A+
dyslexia friendly

Articles

An Evaluation of Learners’ Perceptions of Student Support Services (SSS) in the Faculty of Humanities and Social Sciences

Authors:

S Ranasinghe ,

Department of Management Studies, The Open University of Sri Lanka, LK
About S
Professor S. Ranasinghe is the Professor of Management at the OUSL.
His current research interests are Cultural Dimensions in
Management, Buddhism, Work Ethic and Management, Human
Resource Management and Reengineering of Governance in Developing
Countries. Professor Ranasinghe could be contacted at:
swran@ou.ac.lk.
X close

U Vidanapathirana,

Department of Social Studies, The Open University of Sri Lanka, LK
About U
Professor U Vidanapathirana is currently the Vice Chancellor of the
OUSL and is the Professor in the Department of Social Studies. His
research interests are Economic Liberalization and its impact on
poverty and economic inequality, Poverty dynamics and economic
mobility, Youth unemployment and Distance Education and economic
development. He could be contacted at: uvida@ou.ac.lk
X close

S Rajamanthri,

Department of Management Studies, The Open University of Sri Lanka, LK
About S
Dr. S Rajamanthri was a Senior Lecturer in Department of
Management Studies at the OUSL.
X close

LPS Gamini,

Department of Management Studies, The Open University of Sri Lanka, LK
About LPS
Dr. L. P. S. Gamini, is a Senior Lecturer in Finance in the Department
of Management Studies at the OUSL. Dr. Gamini has contributed
several articles to reputed journals in Finance and Social Sciences
during the past few years. He could be contacted at: lpgam@ou.ac.lk.
X close

K Bullumulle

Department of Social Studies, The Open University of Sri Lanka, LK
About K
Ms K. Bulumulle is a Senior Lecturer in Social Studies at the OUSL.
Her research interests are Gender planning, Gender and academia,
Social values and Social control, Children’s issues, Online education.
She could be contacted at: kbulu@ou.ac.lk.
X close

Abstract

The quality of Student Support Services (SSS) assumes vital importance in
Open and Distance Learning (ODL) because the services facilitate the
teaching and learning processes while making learning a more rewarding
experience for the learners. This paper presents the findings of a study
conducted to identify the importance and efficacy of the SSS package
currently available for learners in the OUSL. The analysis is based on the
findings of a comprehensive study carried out by a team of academics of
the Faculty of Humanities and Social Sciences. The research methodology
adopted for this study included a questionnaire survey, focus group
discussions and participant observations.

The study revealed that learners considered regular day schools, audiovisual
aids and timely availability of course material as the most
important components of SSS. The study ranked the satisfaction levels
and compared them with the rank order importance of SSS components. It
was found that there is a significant discrepancy between the order of
importance and the order of satisfaction levels indicating that the SSS
providers have not been able to prioritize the order of importance of the
components to ensure client satisfaction. It reveals that there are
significant shortfalls and lapses in the different components of the SSS
package. There was also a significant discrepancy in the satisfaction
levels of different regions.

DOI: 10.4038/ouslj.v5i0.2141

OUSL Journal Vol.5 2009 22-40
How to Cite: Ranasinghe, S. et al., (2009). An Evaluation of Learners’ Perceptions of Student Support Services (SSS) in the Faculty of Humanities and Social Sciences. OUSL Journal. 5, pp.22–40. DOI: http://doi.org/10.4038/ouslj.v5i0.2141
Published on 01 Dec 2009.
Peer Reviewed

Downloads

  • PDF (EN)

    comments powered by Disqus